Refund Policy

Every engagement reserves build capacity, strategy time and calendar slots that cannot be resold. Work begins immediately after purchase, and deliverables are custom to your business, so purchases are non-refundable and non-transferable.

Quick Clarity, Business Strategy and VIP Strategy Intensive sessions are non-refundable once purchased. You may reschedule one time with at least 24 hours' notice. No-shows and late cancellations forfeit the session.

Business Care ($30/month) may be cancelled at any time by emailing info@madonnashannon.com. Cancellation stops future billing at the end of the current cycle. Partial months, unused months and past charges are not refunded, and access to included tools ends when the paid period ends.

Each build includes the revision round stated in its scope. Additional pages, features, rewrites or automations are quoted separately. Projects delayed by incomplete client onboarding, missing content or missing account access remain payable in full.

Filing a chargeback in place of contacting us is a breach of these terms. We reserve the right to suspend work, revoke licenses and pursue recovery of the disputed amount plus fees.

Ask first — that is what the free strategy assessment and paid consultations are for. Contact info@madonnashannon.com or 214-901-0149.